Support & Maintenance
Dependable Solutions, Consistent Excellence: Your Software Engineering Partner.
Maintain your solution
Application Support & Maintenance
From fixing bugs with highest priority, to organising continuous support process for your business — we’ll support and maintain your software project throughout its lifecycle.
How it works?
Once the development of your software project is complete and the application is live, we don't just walk away, we are here to support you going forward, regardless whether you are an existing client or had your project implemented by other developers. We're here to help you get quality application support & maintenance.
If you've developed the project with us, we will have already had worked out with you an uninterrupted transition to support phase. For any new customers, we're here to analyse your support requirements and propose the right model for you.
Knowledge Transfer
We will engage with you and your partners to organise a knowledge transfer, involving identifying critical information, documenting architecture and system workflows to ensure continuity.
Help Desk / Maintenace Team
We can help setup a help desk or a dedicated maintenance team to maintain solution continuity and solve technical issues and inquiries related to products or services.
Continuous Improvement & Monitoring
Our expert team provides exceptional technical assistance after delivery. We take great satisfaction in guaranteeing your systems consistently operate and perform at their best.
Methodology
How we can support and maintain your project
- Assistance with any functionality you or your end-users (customers) are unfamiliar with
- Setting up backups and restoring from backup, if required
- Organising email, phone and chat support
- Background system and server maintenance
- Data migrations and conversion services
- Remote support – taking over your or your end user's PC to solve problems directly
- Rolling releases back or merging data from previous versions
- Source code retention (physical), or knowledge (understanding of)
- Monitoring of databases, maintenance and analysis
Dedicated Support
What do we offer
Experience
With over 11 years of expertise, our team excels in addressing every aspect of our clients' application maintenance and support requirements.
Innovation
We guarantee that your applications are equipped with the most recent products and updates, enabling you to maximize their potential.
Predictability and flexibility
We present adaptable support choices and payment conditions to accommodate your financial plan. Rest assured, as you'll be aware of the precise expenses and have your support requirements fulfilled.
Availability and responsiveness
Our expert team provides exceptional technical assistance after delivery. We take great satisfaction in guaranteeing your systems consistently operate and perform at their best.
Our Support Process
All support requests on your projects will be directed to either online helpdesk system or your account manager. The issues will then be picked up by our developers and fixed, tested, and then delivered. If developers are unable to resolve the query, they will escalate the issue to project owner so that your problem can be addressed and clarified accordingly. Support requests are submitted using our in-house helpdesk system, where a the issue is tracked and a full issue history is available.
Our helpdesk is available 9am - 6 pm weekdays and is regularly monitored out of hours.
As well as our online helpdesk, you can also get in touch by telephone or via email - whatever's the most convenient for you.
Showcase
Explore Our Success Stories
StoryMD
StoryMD is a US based health tech startup, developer of a platform that effectively monitors and addresses health concerns through a unified system.
WhatImpact
WhatImpact, a UK-based company, leverages technology to connect companies and grantmakers committed to making a social impact.
GroundTeq
GroundTeq is a leading provider of a cloud-based operating platform that simplifies administrative tasks and optimises linehaul management.
Lafarge Vinci Platform
Holcim Group (HOLN), a Swiss-French multinational company that manufactures building materials, is a global leader in innovative & sustainable building materials.
Get in touch
Ready to discuss your digital transformation with us?
General contact information
Phone/Fax: +44 (0) 20 8090 0828
E-mail: info@atomate.net
Address in
United Kingdom
Atomate Limited
Ravensbourne, 6 Penrose Way
Greenwich Peninsula
London SE10 0EW
Phone +44 (0) 20 8090 0828
Address in
Moldova
Atomate Limited SRL
20 Puskin Street
MD-2005, Chisinau, Moldova
Registered Company No / IDNO: 1007600065728
Tel: +373 (0) 22 229500
