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Application Support & Maintenance

From fixing bugs with highest priority, to organising continuous support process for your business — we’ll support and maintain your software project throughout its lifecycle.

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Our Approach

Post-Launch Maintenance

Once the development of your software project is complete and the application is live, we don't just walk away, we are here to support you going forward, regardless whether you are an existing client or had your project implemented by other developers. We're here to help you get quality application support & maintenance.

If you've developed the project with us, we will have already had worked out with you an uninterrupted transition to support phase. For any new customers, we're here to analyse your support requirements and propose the right model for you.

Methodology

How we can support and maintain your project

Document and create usage guides all possible use cases within your project
Setting up a help desk to tackle and track different priority issues
Background system and server maintenance
Monitoring of databases, maintenance and analysis
  • Assistance with any functionality you or your end-users (customers) are unfamiliar with
  • Setting up backups and restoring from backup, if required
  • Organising email, phone and chat support
  • Background system and server maintenance
  • Data migrations and conversion services
  • Remote support – taking over your or your end user's PC to solve problems directly
  • Rolling releases back or merging data from previous versions
  • Source code retention (physical), or knowledge (understanding of)
  • Monitoring of databases, maintenance and analysis

Dedicated Support

What do we offer

Experience

With over 11 years of expertise, our team excels in addressing every aspect of our clients' application maintenance and support requirements.

Innovation

We guarantee that your applications are equipped with the most recent products and updates, enabling you to maximize their potential.

Predictability and flexibility

We present adaptable support choices and payment conditions to accommodate your financial plan. Rest assured, as you'll be aware of the precise expenses and have your support requirements fulfilled.

Availability and responsiveness

Our expert team provides exceptional technical assistance after delivery. We take great satisfaction in guaranteeing your systems consistently operate and perform at their best.

Our Support Process

All support requests on your projects will be directed to either online helpdesk system or your account manager. The issues will then be picked up by our developers and fixed, tested, and then delivered. If developers are unable to resolve the query, they will escalate the issue to project owner so that your problem can be addressed and clarified accordingly. Support requests are submitted using our in-house helpdesk system, where a the issue is tracked and a full issue history is available.

Our helpdesk is available 9am - 6 pm weekdays and is regularly monitored out of hours.

As well as our online helpdesk, you can also get in touch by telephone or via email - whatever's the most convenient for you.

Get in touch

Ready to discuss your digital transformation with us?